Refund policy

At Travelgear, we prioritize customer satisfaction by offering efficient delivery and flexible exchange options.

Delivery Policy

At Travelgear, we prioritize customer satisfaction by offering efficient delivery and flexible exchange options.

Delivery Speed

  • Karachi: 1–2 business days.
  • Other Cities in Pakistan: 3–6 business days.

Free Nationwide Delivery

Enjoy complimentary delivery on all orders across Pakistan.

Delivery Days

  • Orders are dispatched on business days (Monday to Friday).
  • No deliveries on weekends or public holidays.

Urgent Orders

For urgent deliveries, contact us directly, and we’ll do our best to assist.

Note

Delivery timelines may vary due to external factors like weather or public holidays.

For questions or special delivery requests, reach out to our support team at info@travelgearpk.com.

Exchange Policy

We do not offer a return policy but provide exchanges under the following terms:

Timeframe

  • Exchanges are allowed within 7 business days of purchase.

Eligibility

  • Products must be in original condition with intact tags and packaging.
  • Exchanges are only accepted for:
    • Manufacturing defects
    • Size/style mismatches
  • Damage due to customer mishandling or normal wear and tear is not eligible.

Proof of Purchase

  • Receipt or order confirmation is required for all exchanges.

Process

  • Approved exchanges will be issued in the form of a:
    • Store credit or gift card, valid for future purchases.
  • Cash refunds are not provided.

For any queries or assistance, contact our support team at info@travelgearpk.com.

Thank you for choosing Travelgear for your travel needs. We’re committed to ensuring a seamless and enjoyable shopping experience!